ASUS, the No.1 Motherboards manufacturer in the world
announces the start of India’s largest service network for RMA (Return Material
Authorization) service for Motherboards in 270 cities. The
innovative service initiative - E.L.I.T.E. - ensures effective service
support for ASUS motherboards across the length and breadth of the country from
Kashmir to Kanyakumari. By using this facility customers
can now effectively reduce the overall time and efforts required for servicing
and repair of ASUS Motherboards. The largest network in India
with support for an impressive 270 cities (215 for Pick-up and Return 55 for
Instant swap), this facility ensures that end users are not inconvenienced due
to long waiting period endured in conventional procedures of Motherboard RMA.
The most important point to note is that this facility will be offered for free!
E.L.I.T.E. – the Largest network for Motherboard service in India
E
stands for Ease of
service where a person can simply call up the toll free number and get a
sms within 1 hour of logging the call.
L
speaks for the commitment of the Lowest TAT
(Turn-Around-Time) in the
industry to customers. I
stands for the Instant Swap facility (available for motherboards that will be
repaired at Rashi Service Centers). This facility
also includes DOA replacement for motherboards for up to 60 days from the
distributor invoice date.
T
is for the Toll Free Number and total absence of charges for organizing the pick
and return service. Finally
E stands
for the Extensive list of 270 cities covered by this service making this the
largest network in India for Motherboards.
The offering will cover the servicing and repair of ASUS Motherboards for
customers whose shops are more than 30
kms away from existing Rashi/Digicomp service centers.
Accel Frontline, a Chennai based services provider with presence in multiple
locations in India has been entrusted with the task of handling the logistics of
the Pick-up and Return services effectively.
Speaking on the eve of the launch of this major service initiative, Mr.
Steve Han – General Manager - Service ASUS (India) said, “While our existing
service centers already provide excellent support to most areas in the 30 Km.
range, it will be the far flung areas of India which will really benefit from
this extensive service initiative taken by ASUS. With E.L.I.T.E. Service
initiative, we aim to not only reinforce our number 1 position in the sales of
Motherboards but also consolidate our position as the company that provides the
most end user satisfaction by delivering on the promise of lowest TAT. This is
only the Phase I of our plan towards taking our service to the next level by
extending the scope of products to be included in the service, along with the
number of cities.”
The entire
Pick and Return service procedure is extremely user friendly and simple to use.
Customers first call the Toll-free number 1800-209-0365
and provide
all the details to the
Call centre executives for assisting in smooth pick and return services.
Users will receive a SMS of the same within 1 hour of the
call logging. Once all the
required details including RMA (Return Material Authorization) number is
verified, the Motherboards will be picked up and sent to the Servicing centers
spread all over the country. Working within the am/pm structure, the products
will be collected from customers on the basis of their location and the same
will be delivered to the nearest service center which after repairing will
return the motherboards to the customers.
Added Mr. Vinay Shetty - Country Head, Component Business, ASUS (India),
“This innovative service program
reaffirms our absolute commitment to our customers. With 270 cities included in
the initial stage of E.L.I.T.E., we are sure to receive an encouraging response
to this initiative. Besides, our valuable Partners can always address their
grievances or concerns to me directly through our earlier initiative
reachus@asus.com
for factors including Service issues or suggestions. Based on the overall
feedback and suggestions gathered by this platform we will continue to upgrade
our services and initiatives for our Partners.”
Facility available currently only
for Motherboards brought to Rashi Service Centres
