Ever since its launch of direct operations in April 2008,
Toshiba India Pvt. Ltd. has been steadily scaling up its service infrastructure
across India.
From a modest 10 service centers prior to April 2008, today the company has 56
sophisticated carry-in service centers located at the most strategic locations
across the length and breadth of the country. In addition to technical
capabilities these service centers are also equipped to extend maximum comfort
to the visiting customers.
“Our endeavor is to connect with our customers and to make
their experience enjoyable and informative. To make it more convenient for our
customers, we are looking at having service centers closer to our customers’
locations. In fact, we are looking at having more than 100 service centers
across country by the end of 2010,” informed Sivakumar N, Head, PC Division,
Toshiba India Pvt Ltd.
Toshiba India’s
state-of-the-art Call Center is the only one of its kind. The customers can get
connected with the round the week call center by dialing two toll free numbers
1800-11-8674 & 1800-200-8674 – between 8 AM to 10 PM. This initiative by the
company is to provide services even on weekends is already well appreciated by
the customers. The highly trained technical support staff at the call center
delivers industry’s best support services and consistently achieves excellent
First-Time-Fix (FTF) rates. True to its tradition of quality and innovation,
Toshiba India’s service center engineers and call center technical support
specialists are hand picked and trained as per the unique standards of Toshiba,
the company that had invented the first notebook in 1985.
The company’s services are backed by an efficient Spare Logistics team. Toshiba
India maintains
adequate spare inventory ratio vis-ŕ-vis its warranty population and is
powered by the best courier logistics brand.
“With several other new service initiatives in the
pipeline, we will soon become the notebook brand to reckon with in
India” informed Sivakumar.
