Kaizen
Infoserve, a fully grown Technical support organization with 23
branches and 36 Up-country support locations. Kaizen has tied up with
Mercury, Corsair, Wipro and AOC as their service partner India and
countries outside India. Kaizen was chosen because of its extensive
Global footprint and state-of-the-art online tracking system, which
allows the customers to track product replacement status with ease.
Kaizen’s process is fully complaint with ISO 9001-2000.
In
today's world, speed is defining the future. Kaizen’s
philosophy and focus is on speed and deliverance of value added
services making it competitive for the enterprises. Speed enables all
partners to position their product with extra mile of advantage
vis-à-vis the competition.
Kaizen
has pan India presence with service centers in a number of cities
including Ahmedabad, Bangalore, Calicut, Chandigarh, Chennai, Cochin,
Delhi, Guwahati, Indore, Jaipur, Kolkata, Lucknow, Ludhiana, Mumbai,
Nagpur, Nasik, Patna, Pune, Secunderabad, Surat, Vijayawada, and
Visakpatanam, with expansion plan to operate in 12 more location in
the next 6 months. Apart from India Kaizen’s arm stretches its
presence in other countries like Bangladesh, Srilanka, Dubai, Nigeria
and South Africa. The USP of KAIZEN being that it doesn’t
encourage a franchise model; all the engineers are on permanent role
in the organization, which is one of key to the success story.
“Kaizen’s
outstanding nationwide service infrastructure has enabled Corsair to
quickly establish ourselves as the premier DRAM/USB/PSU brand in
India” commented Shane Dennison, Corsair Sales Manager Asia
“Corsair RMA replacement turn-around times nationwide are now
averaging under 5 days” Consumers can dial the toll-free BSNL
number-1800-425-54-64.
“The
establishment of the nationwide service network sends a clear message
to our sales channel partners and consumers that Kaizen is taking a
very strategic and long term positioning in the India market for a
sustainable business development. Kaizen is an independent SBU and a
profit making organisation and third party contracts ensure that
other than Mercury there are other major brands who are reply on
KAIZEN for efficient and cost effective service” says Sushmita
Das (Country Manager), Kobian.
“Commitment
to customers is the key to our success and tie up are fruits of our
commitment to the customers and the channel community. At Kaizen we
continuously harness our deliverables, and map the deliverables
depending on the requirements of different OEM customers. This
actually put us in a new league of game where we have products and
service capability Globally, which is really unique” says
Murali Krishnan, Head of Kaizen.
